e-service : new directions in theory and practice

Author(s)

• Rust, Roland T.
• Kannan, P. K.

Bibliographic Information

e-service : new directions in theory and practice

edited by Roland T. Rust and P.K. Kannan

M.E. Sharpe, c2002

• : hc

Note

Includes bibliographical references and index

Details

• NCID: BA59663964
• ISBN:
  • 0765608065
• LCCN: 2002022192
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Armonk, N.Y.
• Pages/Volumes: xii, 336 p.
• Size: 24 cm
• Classification:
  • DC21 : 658.84
• Subject Headings:
  • LCSH : Electronic commerce
  • LCSH : Customer services