Total quality : management, organization, and strategy
Author(s)
Bibliographic Information
Total quality : management, organization, and strategy
Thomson/South-Western, c2003
3rd ed
- : pbk
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Note
Includes bibliographical references (p. 379-384) and index
Description and Table of Contents
Description
Not long ago total quality was just a buzzword. Today Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory.
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