Communications in travel and tourism : practical guide-lines and assignments for students of travel and tourism
著者
書誌事項
Communications in travel and tourism : practical guide-lines and assignments for students of travel and tourism
Hodder & Stoughton, 1988
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内容説明・目次
内容説明
This book contains some 60 assignments and guidelines on communication for students taking courses in travel and tourism. The exercises give practice in written, analytical and oral skills, and are designed to promote the confident and successful communication so important in the travel and tourism industry, In preparation for the assignment work, advice is given on essential skills such as using the telephone, coping with visitors' problems, report writing and applying for a job. The assignments are set in practical contexts and use a wide variety of stimulus materials including advertisements, travel brochures, maps and forms. Some of the assignments include role-plays which rehearse students for real situations that they will face.
目次
- Everyone needs a holiday
- making a booking
- there's so much to explore
- front of house
- visitors can have so many problems
- tourism is about information
- the travel agents
- the tour operator
- applying for a job
- remember you're running a business.
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