Interpersonal conflict
著者
書誌事項
Interpersonal conflict
McGraw-Hill, c2001
6th ed
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注記
Includes bibliographical references (p. 321-339) and index
内容説明・目次
内容説明
Written for the Interpersonal Conflict or Conflict Management course, this textbook examines the central principles of effective conflict management in all types of contexts--from romantic relationships to the workplace. With its combination of up-to-date research and examples, students will have both a theoretical and a practical foundation in conflict management.
目次
PrefacePart One: Conflict ComponentsChapter 1: Perspectives on ConflictChapter 2: The Nature of ConflictChapter 3: Goals: Saving Face and Getting What You WantChapter 4: PowerChapter 5: Styles and TacticsPart Two: Conflict InterventionChapter 6: Conflict AssessmentChapter 7: NegotiationChapter 8: Transforming Your Conflicts: Engagement in the MidrangeChapter 9: Third-Party InterventionChapter 10: Transcending Transgression:Forgiveness and ReconciliationAppendixReferencesName IndexSubject Index
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