Re-organising service work : call centres in Germany and Britain

著者

• Holtgrewe, Ursula
• Kerst, Christian
• Shire, Karen

書誌事項

Re-organising service work : call centres in Germany and Britain

edited by Ursula Holtgrewe, Christian Kerst, Karen Shire

Ashgate, c2002

注記

Includes bibliographies and index

詳細情報

• NII書誌ID(NCID): BA61031431
• ISBN:
  • 0754619559
• LCCN: 2002071160
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Aldershot
• ページ数/冊数: xiii, 229 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 381/.1
  • DC21 : 381.1
• 件名:
  • LCSH : Customer services -- Germany
  • LCSH : Customer services -- Great Britain
  • LCSH : Call centers -- Germany
  • LCSH : Call centers -- Great Britain