Management systems and organizational performance : the search for excellence beyond ISO9000

著者

書誌事項

Management systems and organizational performance : the search for excellence beyond ISO9000

Martin F. Stankard

Quorum Books, 2002

  • : hbk

大学図書館所蔵 件 / 全8件

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注記

Includes bibliographical references and index

内容説明・目次

内容説明

Organizations can and must be viewed as systems. This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.^L While evidence suggests that world-class firms continuously improve their products and processes, their techniques vary. This book gives you a framework for understanding how all of the new management techniques (even the fads) fit—or usually do not fit—your own business, and offers insight into avoiding potential business disasters. Identifying an organizational revolution built on cycles of planning, action, learning, and on a humanized scientific method, Stankard shows how firms that have won the Baldrige Award for performance excellence do, in fact, excel in the marketplace and on Wall Street. This is a unique book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000.

目次

Preface Management Systems See Your Business as a System Business Excellence and Its Payoff High Performance Values: The Framework for Excellence Cycles of High Performance Cycles of Learning, Innovation, and Improvement Cycles: Ideal and Golden Three Supporting Cycles and Their Interactions Leadership and Planning Cycle Capability-Development Cycle Risk-Return Cycle Interacting Cycles Generate High Performance Achieving High Performance Assessment: Roadmap to Excellence From Assessment to Improvement Appendix References

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