User-centered design : an integrated approach
著者
書誌事項
User-centered design : an integrated approach
（Software quality institute series）
Prentice Hall, c2002
- pbk.
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The start-to-finish guide to User-Centered Design! *Make technology products easy to obtain, learn, and use *New methods, tools, technologies, and real-world case studies *A complete lifecycle approach to UCD that delivers breakthrough efficiency *Evaluating your current products and aligning your entire organization to support UCD *Improving everything your customers see, hear, and touch *Applying UCD to software, hardware, Web sites, and services for both external and in-house use *Optimizing UCD today-and anticipating trends that will impact tomorrow's products It's this simple: User-Centered Design: An Integrated Approach will help you build products that customers will love-and buy!
目次
Foreword.
Preface.
Acknowledgments.
Introduction.
1. Taking Stock.
Your Current Organization and Products. Your Preliminary Road Map. Dealing with the "Yeah, Buts..."
2. The Integrated Approach.
What's in a Name? What Are the Benefits of Integrated UCD? What Types of Projects Can Benefit from the Approach? What's the Primary Target of UCD? The Six Principles of UCD. Multidisciplinary Design and User Feedback. Project Optimization. Providing Universal Access with UCD. Summary.
3. Introducing the Approach.
Make the Message Simple. Spend Time on Education. Get On "Every Train Leaving the Station". Get the Right and Best Skills. Include the Right Methods. Carefully Select a Pilot Project. Identify a Champion. Optimize Your Organization Structure. Ensure That Your Specialized Staff Stay Technically Vital. Secure Appropriate Funding. Create the Infrastructure. Track Progress. Recognize and Celebrate Success. Communicate, Communicate, Communicate. The History of UCD at IBM. Frequently Asked Questions.
4. Deploying the Approach.
Linear or Iterative? Planning Phase. Concept Phase. Detailed Design and Development Phase. Life-Cycle Management Phase.
5. Optimizing Your Implementation of the Approach.
Education, Performance Support, Organizational Learning. Multidisciplinary Communication and Collaboration. Recruiting Participants. Web-Enabled Studies. CD Lab Tools. Automated Usage Capture. Information Analysis and Interpretation. Tracking Progress. Future Trends. Methodology Integration. Keeping Abreast of Improvements.
Appendices.
Bibliography.
Index.
About the Authors.
IBM License Agreement.
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