Improve your communication skills : the Sunday times
Author(s)
Bibliographic Information
Improve your communication skills : the Sunday times
（The creating success series）
Kogan Page, 2000
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Description and Table of Contents
Description
Management consultant and trainer Alan Barker draws on his personal experience of communicating with leading companies to demonstrate how to get the success you want by getting your message across, every time. Without recourse to jargon, he shows how to achieve verbal, vocal and visual success - with style.
Table of Contents
- Part 1 The process of communication: what is communication?
- how people understand managing information
- ideas - the currency of communication conversation - the heart of communication. Part 2 How conversations work: what is a conversation?
- why conversations go wrong
- putting conversations in context
- working out the relationship
- setting a structure managing behaviour. Part 3 Seven ways to improve your conversations: clarify your objective
- structure your thinking
- manage your time
- find common ground
- move beyond argument
- summarise often
- use visuals. Part 4 The skills of enquiry: paying attention
- treating the speaker as an equal
- cultivating ease
- encouraging
- asking quality questions
- rationing information. Part 5 The skills of persuasion character, logic and passion: what's the big idea?
- arranging your ideas
- expressing your ideas
- remembering your ideas
- delivering effectively. Part 6 Interviews: holding a formal conversation
- when is an interview not an interview?
- preparing for the interview
- structuring the interview
- types of interview. Part 7 Making a presentation: putting yourself on show
- preparing for the presentation
- managing the material
- controlling the audience
- looking after yourself
- answering questions. Part 8 Putting it in writing
- writing for results
- making reading easier
- writing step by step
- designing the document
- writing a first draft
- editing the draft. Appendix: where to go from here.
by "Nielsen BookData"