Business process change : a manager's guide to improving, redesigning, and automating processes
著者
書誌事項
Business process change : a manager's guide to improving, redesigning, and automating processes
Morgan Kaufmann Publishers an imprint of Elsevier Science, c2003
- : pbk
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注記
Glossary: p. 457-483
Bibliography: p. 503-506
Includes index
内容説明・目次
内容説明
Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is a part of his or her job. In the wake of the dot-com collapse, managers are trying to figure out how they can take advantage of email, the Internet, and the Web to improve their business process. At the same time, managers are interested in developing business process architectures and measurement systems that align business processes with corporate goals. Managers face many options in approaching these problems. "Business Process Change" provides an overview of the options and describes a variety of business process techniques proven by successful companies over the course of a decade. It focuses on the process change problems faced by today's managers. It summarizes the state of the art of business process analysis and improvement, including the basic vocabulary of modeling.
It presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. It also offers detailed case studies showing how these methods are implemented.
目次
- Foreword by Geary Rummler. Preface. Introduction. Business Process Change. Part I: Process Management: Strategy, Value Chains, and Competitive Advantage
- Process Architecture and Organizational Alignment. Part II: Modeling Organizations And Processes: Modeling Organizations
- Modeling Processes
- Analyzing Activities. Part III: Managing And Improving Business Processes: Managing and Measuring Business Processes
- Managing Business Processes
- Process Improvement with Six Sigma. Part IV: Business Process Redesign: A Business Process Redesign Methodology
- Process Redesign Patterns. Part V: Business Process Automation: Workflow and XML Business Process Languages
- ERP-Driven Redesign
- Software Development. Part VI: The E-Business Challenge: E-Business: Portals and Customer-Oriented Applications
- Supplier and Internally Oriented E-Business Applications. VII: Putting It All Together: The Ergonomic Systems Case Study
- Software Tools for Business Process Development
- Conclusions and Recommendations. Glossary. Notes and References. Bibliography. Index.
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