Managing assertively : how to improve your people skills : a self-teaching guide
著者
書誌事項
Managing assertively : how to improve your people skills : a self-teaching guide
（Wiley self-teaching guides）
J. Wiley, c1995
2nd ed
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注記
Bibliography: p. 219-220
Includes index
内容説明・目次
内容説明
A proven program for increasing your management skills
Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations
* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
目次
The Gateway to Effectiveness.
Building Blocks to Managing Assertively.
Supervisory Styles: Assertive--Aggressive--Passive.
Unblocking Your Assertiveness to Build Your Self-Esteem.
Listening.
Taking Risks.
Constructive Feedback: Criticism.
Saying No.
Handling Criticism.
Giving and Receiving Positive Feedback.
Payoffs for Success.
Bibliography.
Index.
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