The virtual reference librarian's handbook
著者
書誌事項
The virtual reference librarian's handbook
Library Solutions Press in association with Neal-Schuman, c2003
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This guide aims to help users rethink reference policies and workflow and learn new communication skills. It helps users learn: how to handle reference dialogues in the virtual world; how to revise traditional reference policies and procedures; how to redesign the library's organization structure; and how to customize your virtual reference service. Tips are also included for designing a dynamic virtual reference desk, considerations for planning work space, pre-scripted messages, and other library models that can make your day-to-day work faster and easier. The accompanying CD-ROM contains bookmarks to all Websites mentioned as well as Word files for forms, checklists and exercises that you can customize for your library's needs.
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