Starting and operating live virtual reference services : a how-to-do-it manual for librarians
著者
書誌事項
Starting and operating live virtual reference services : a how-to-do-it manual for librarians
（How-to-do-it manuals for libraries / series editor, Bill Katz, no. 118）
Neal-Schuman Publishers, c2002
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
The minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service: preparation and planning; selecting software; deciding on staffing patterns; training reference personnel; marketing your live virtual reference desk; and evaluating effectiveness. The authors identify five service models: basic; homegrown; advanced; collaborative; and corporate, and provide strategies and tips for each. Loaded with graphics, checklists and examples, this manual combines contemporary theory with the best examples of practical applications.
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