Managing quality

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Bibliographic Information

Managing quality

edited by Barrie G. Dale

Blackwell Pub., 2003

4th ed

Available at  / 14 libraries

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Includes bibliographical references and index

Description and Table of Contents

Description

This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners, gives the reader an appreciation of the concepts and principles of TQM. It serves as an authoritative source of reference for the many associated tools, techniques and systems.Now it is extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.

Table of Contents

List Of Figures.List Of Tables.List Of Contributors.Glossary Of Terms.Preface.Part I: The Development, Introduction and Sustaining of Total Quality Management:.Total Quality Management: An Overview: Barrie G. Dale.The Role Of Management In Total Quality Management: Barrie G. Dale.The Received Wisdom On Total Quality Management: Barrie G. Dale.The Introduction Of Total Quality Management: Barrie G. Dale.A Framework For The Introduction Of Total Quality Management: Barrie G. Dale.Levels Of Total Quality Management Adoption: Barrie G. Dale And David Lascelles (Managing Director), David Lascelles Associates, Manchester, UK.Sustaining Total Quality Management: Barrie G. Dale.Part II: The Business Context of Total Quality Management:.Policy Deployment: Roy Lee (Squadron Leader, Support Management Group), Royal Air Force, Wyton, UK, And Barrie G. Dale.Quality Costing: Barrie G. Dale.Managing Human Resources For Quality Management: Adrian Wilkinson (Professor Of Human Resource Management), University Of Loughborough, UK, And Alan Brown (Professor Of Human Resource Management), Edith Cowan University, Australia.Managing Service Quality: Barbara R. Lewis (Professor Of Marketing), Manchester School Of Management, UMIST.Supplier Development: Bernard Burnes (Senior Lecturer In Operations Management), Manchester School Of Management, UMIST And Barrie G. Dale.Business To Business, Old Economy Businesses And The Quality Function: Roger Williams (Professor Of Business And Management), Erasmus University, Holland, And Rolf Visser (Chair), AAA (Investment Company), Amsterdam, Holland.Part III: Quality Management Systems, Tools and Techniques:.Quality Management Systems: Barrie G. Dale.Integrated Management Systems: George Wilkinson (Former Operations Manager), British Telecom, And Barrie G. Dale.Tools And Techniques: An Overview: Barrie G. Dale.Quality Function Deployment: Ian Ferguson (Managing Director), Ferguson Associates, Birmingham, UK, And Barrie G. Dale.Design Of Experiments: Ian Ferguson (Managing Director), Ferguson Associates, Birmingham, UK, And Barrie G. Dale.Failure Mode And Effects Analysis: John Aldrige (Quality Manager), Siemens Standard Drives, Congleton, UK, And Barrie G. Dale.Statistical Process Control: Barrie G. Dale And Peter Shaw (TQM Project Officer), Manchester School Of Management, UMIST, UK.Benchmarking: Rory Love (Quality Engineer), Alexanders Ltd, Falkirk, UK And Barrie G. Dale.Business Process Re-Engineering: John Macdonald (Managing Director), John Macdonald Associates, Surrey, UK, And Barrie G. Dale.Teams And Teamwork: Barrie G. Dale.Self-Assessment, Models And Quality Awards: Barrie G. Dale.Part IV: Total Quality Management Through Continuous Improvement:.Epilogue: Barrie G. Dale.Index.

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