{"@context":{"owl":"http://www.w3.org/2002/07/owl#","bibo":"http://purl.org/ontology/bibo/","foaf":"http://xmlns.com/foaf/0.1/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/"},"@id":"https://ci.nii.ac.jp/ncid/BA62563378.json","@graph":[{"@id":"https://ci.nii.ac.jp/ncid/BA62563378#entity","@type":"bibo:Book","foaf:isPrimaryTopicOf":{"@id":"https://ci.nii.ac.jp/ncid/BA62563378.json"},"dc:title":[{"@value":"The firm of the future : a guide for accountants, lawyers, and other professional services"}],"dc:creator":"Paul Dunn, Ronald J. Baker","dc:publisher":[{"@value":"John Wiley & Sons, Inc."}],"dcterms:extent":"xxix, 330 p.","cinii:size":"26 cm","dc:language":"eng","dc:date":"2003","cinii:ncid":"BA62563378","cinii:ownerCount":"6","foaf:maker":[{"@id":"https://ci.nii.ac.jp/author/DA07869602#entity","@type":"foaf:Person","foaf:name":[{"@value":"Dunn, Paul"}]},{"@id":"https://ci.nii.ac.jp/author/DA14045379#entity","@type":"foaf:Person","foaf:name":[{"@value":"Baker, Ron"}]}],"bibo:owner":[{"@id":"https://ci.nii.ac.jp/library/FA002087","@type":"foaf:Organization","foaf:name":"新潟大学 附属図書館","rdfs:seeAlso":{"@id":"http://opac.lib.niigata-u.ac.jp/opc/recordID/catalog.bib/BA62563378"}},{"@id":"https://ci.nii.ac.jp/library/FA004297","@type":"foaf:Organization","foaf:name":"北星学園大学 図書館","rdfs:seeAlso":{"@id":"http://opac.hokusei.ac.jp/mylimedio/search/search.do?target=local&mode=comp&category-mgz=1&category-book=1&annex=all&ncid=BA62563378"}},{"@id":"https://ci.nii.ac.jp/library/FA007739","@type":"foaf:Organization","foaf:name":"立命館大学 図書館","rdfs:seeAlso":{"@id":"http://runners.ritsumei.ac.jp/opac/opac_openurl/?ncid=BA62563378"}},{"@id":"https://ci.nii.ac.jp/library/FA007965","@type":"foaf:Organization","foaf:name":"関西大学 図書館","rdfs:seeAlso":{"@id":"https://www.lib.kansai-u.ac.jp/webopac/ufirdi.do?ufi_target=ctlsrh&ncid=BA62563378"}},{"@id":"https://ci.nii.ac.jp/library/FA008221","@type":"foaf:Organization","foaf:name":"関西学院大学 図書館","rdfs:seeAlso":{"@id":"https://opac.kwansei.ac.jp/iwjs0001opc/cattab.do?sp_srh_flg=true&tab_num=0&locale=ja&ncid=BA62563378"}},{"@id":"https://ci.nii.ac.jp/library/FA021955","@type":"foaf:Organization","foaf:name":"日本薬科大学"}],"bibo:lccn":["2002153131"],"rdfs:seeAlso":[{"@id":"https://lccn.loc.gov/2002153131"}],"prism:publicationDate":["c2003"],"cinii:note":["Includes bibliographical references (p. 309-316) and index"],"dc:subject":["LCC:HF1010","DC21:658"],"cinii:contentOfWorks":["1. Introduction","2. A flawed theory","\"Analysing\" the predominant practice equation","Summary and conclusions","3. A paradigm worthy of a proud profession","Why are professionals successful?","Cognitive dissonance","Why are we in business?","Study success, it leaves clues","What business are you in?","Where do profits come from?","Summary and conclusions","4. The chief source of wealth-intellectual capital","The physical fallacy","The scarcest resource of all","The three types of ic","Is all this stuff good?","Summary and conclusions","5. Human capital-your people are not assets, they are volunteers","Becoming a lighting rod for talent","Retaining your firm's human capital","The importance of continuing professional education","Rewarding your firm's human capital investors","When human capital turns negative","Summary and conclusions","6. If only we knew what we know: structural capital","Leveraging ic and creating the world's second largest currency","Converting tacit to explicit knowledge","Knowledge lessons from the U.S. Army","Summary and conclusions","7. Social capital-man is not an island","Is there an accounting for tastes?","Leveraging the social capital in the firm of the future","Reputation, brands, referral sources, and networks","Supplier and vendors","Shareholders and other external stakeholders","Joint venture partners and alliances","Professional associations and formal affiliations","Firm alumni","Consider creating a university","Why the need","Developing the product","The benefits","Putting it all together-the concierge service model","Summary and conclusions","8. You are your customer list","What do customers really buy?","Why has cross-selling not been as successful as it could be?","The value proposition","Moments of truth","What is beyond total quality service?","Is being a trusted advisor enough?","From zero defects to zero defections","Why do we lose customers?","Customer complaints","The 100 percent money back guarantee","Bad customers drive out good customers","Adaptive capacity","Firing customers","The forced churn","Some thoughts on requests for proposals (rfps)","Summary and conclusions","9. You are what you charge for","A tale of two theories","A better theory of value"],"foaf:topic":[{"@id":"https://ci.nii.ac.jp/books/search?q=Business+--+Handbooks%2C+manuals%2C+etc","dc:title":"Business -- Handbooks, manuals, etc"},{"@id":"https://ci.nii.ac.jp/books/search?q=Professional+employees+--+Handbooks%2C+manuals%2C+etc","dc:title":"Professional employees -- Handbooks, manuals, etc"},{"@id":"https://ci.nii.ac.jp/books/search?q=Human+capital+--+Handbooks%2C+manuals%2C+etc","dc:title":"Human capital -- Handbooks, manuals, etc"},{"@id":"https://ci.nii.ac.jp/books/search?q=Customer+relations+--+Handbooks%2C+manuals%2C+etc","dc:title":"Customer relations -- Handbooks, manuals, etc"}],"dcterms:hasPart":[{"@id":"urn:isbn:0471264245"}]}]}