Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals
著者
書誌事項
Emerging systems for managing workplace conflict : lessons from American corporations for managers and dispute resolution professionals
Jossey-Bass, c2003
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注記
Includes bibliographical references (p. 371-379) and index
内容説明・目次
内容説明
Emerging Systems of Managing Workplace Conflict presents illustrative real-life examples as well as cutting-edge methods and tools for integrating systems of dispute resolution into standard corporate procedures. This vital resource investigates the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships; race, age, and gender discrimination complaints; sexual harassment; occupational safety and health; reasonable accommodation of the disabled; and wrongful termination as well as other problems stemming from governmental regulations and court actions.
Drawing on the authors' vast research and frontline experience with a wide variety of corporations and organizations, this important book examines successful responses to universal workplace problems and conflicts. In addition, the book is filled with illuminating case examples and stories from organizations, such as Brown and Root, Kaufman and Broad, Warner Brothers, Universal-Studios, Kaiser Permanente, the United States Postal Service, Johnson & Johnson, Shell, Prudential, and others, that have instituted systems of dispute resolution in response to ongoing destructive conflict, expensive litigation, and crippling settlements. This book offers an enormously useful approach for the application of the most up-to-date systems of organizational conflict resolution and shows how this approach can work in specific situations to save time and money.
目次
Figures, Exhibits, and Tables. Preface.
Part One: The Evolution of Conflict Management Systems.
1. Introduction: The Emergence of Conflict Management.
2. Forces of Change: The Transformation of the Social Contract in the Workplace.
3. The Rise of Alternative Dispute Resolution.
4. New Strategies of Conflict Management: The Emergence of a New Paradigm.
Part Two: The Establishment of Conflict Management Systems.
5. Design of Conflict Management Systems: Internal Features.
6. Design of Conflict Management Systems: External Features.
7. Implementation of Conflict Management Systems.
8. Evaluation of Conflict Management Systems.
Part Three: The Future of Conflict Management Systems.
9. Barriers to the Growth of Conflict Management Systems.
10. The Future of Workplace Dispute Resolution.
Appendix A: A List of Corporations and Other Organizations Studied by the Authors and Referred to in This Book.
Appendix B: Glossary of Terms.
Notes.
References.
About the Authors.
Index.
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