Knowledge management : concepts and best practices
Author(s)
Bibliographic Information
Knowledge management : concepts and best practices
Springer, c2003
2nd ed
- : hbk
Available at 15 libraries
  Aomori
  Iwate
  Miyagi
  Akita
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  Tochigi
  Gunma
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  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
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  United Kingdom
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Note
Includes bibliographical references (p. [351]-372) and index
Description and Table of Contents
Description
The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results. In doing so it describes best practices in knowledge management from leading companies and shows how to integrate such activities into the daily business tasks and processes, how to motivate people and which capabilities and skills are required. It concludes with an overview of the leading knowledge management projects in several European countries.
Table of Contents
1 Introduction.- I: Design Fields.- 2 Business Process Oriented Knowledge Management.- 3 The Fraunhofer Knowledge Management Audit (FKM-Audit).- 4 Motivation for Knowledge Management.- 5 Role Models, Human Resources and Strategy.- 6 Knowledge Management Tools.- 7 Intellectual Capital: Measuring Knowledge Management.- II: Survey.- 8 Delphi Study on the Future of Knowledge Management - Overview of the Results.- 9 A Survey on Good Practices in Knowledge Management in European Companies.- 10 How German Companies Employ Knowledge Management. An OECD Survey on Usage, Motivations and Effects.- III: Case Studies.- 11 Knowledge Management - Results of a Benchmarking Study.- 12 Knowledge Management: The Holistic Approach of Arthur D. Little, Inc..- 13 The Aventis Approach to Knowledge Management: Locating Inhouse Expertise for Immediate Anytime, Anywhere Availability.- 14 Cultural Change Triggers Best Practice Sharing - British Aerospace plc..- 15 Knowledge Management and Customer Orientation Hewlett Packard Austria.- 16 Knowledge Management in a Global Company - IBM Global Services.- 17 Open Minded Corporate Culture and Management Supports the Sharing of External and Internal Knowledge - Phonak.- 18 Sharing Process Knowledge in Production Environments - Roche Diagnostics - Laboratory Systems.- 19 KnowledgeSharing@MED - Enabling Knowledge Sharing by Turning Knowledge into Business.- IV: KM - Made in Europe.- 20 Building Communities. Organizational Knowledge Management within the European Commission's Information Society Technologies Programme.- List of Figures.- References.- Recommended Further Readings.- Editors.- Contributors.
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