{"@context":{"owl":"http://www.w3.org/2002/07/owl#","bibo":"http://purl.org/ontology/bibo/","foaf":"http://xmlns.com/foaf/0.1/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/"},"@id":"https://ci.nii.ac.jp/ncid/BA63501365.json","@graph":[{"@id":"https://ci.nii.ac.jp/ncid/BA63501365#entity","@type":"bibo:Book","foaf:isPrimaryTopicOf":{"@id":"https://ci.nii.ac.jp/ncid/BA63501365.json"},"dc:title":[{"@value":"Why CRM doesn't work : how to win by letting customers manage the relationship"}],"dc:creator":"Frederick Newell","dc:publisher":[{"@value":"Bloomberg Press"}],"dcterms:extent":"xvii, 263 p.","cinii:size":"24 cm","dc:language":"eng","dc:date":"2003","cinii:ncid":"BA63501365","prism:edition":"1st ed","cinii:ownerCount":"5","foaf:maker":[{"@id":"https://ci.nii.ac.jp/author/DA11271316#entity","@type":"foaf:Person","foaf:name":[{"@value":"Newell, Frederick"}]}],"bibo:owner":[{"@id":"https://ci.nii.ac.jp/library/FA007003","@type":"foaf:Organization","foaf:name":"国際大学 松下図書・情報センター"},{"@id":"https://ci.nii.ac.jp/library/FA012411","@type":"foaf:Organization","foaf:name":"朝日大学 図書館分室","rdfs:seeAlso":{"@id":"https://lopac.asahi-u.ac.jp/opac/search?target=local&searchmode=complex&autoDetail=true&s_ncid=BA63501365"}},{"@id":"https://ci.nii.ac.jp/library/FA007750","@type":"foaf:Organization","foaf:name":"龍谷大学 深草図書館","rdfs:seeAlso":{"@id":"https://opac.ryukoku.ac.jp/iwjs0005opc/ufirdi.do?ufi_target=ctlsrh&ncid=BA63501365"}},{"@id":"https://ci.nii.ac.jp/library/FA007965","@type":"foaf:Organization","foaf:name":"関西大学 図書館","rdfs:seeAlso":{"@id":"https://www.lib.kansai-u.ac.jp/webopac/ufirdi.do?ufi_target=ctlsrh&ncid=BA63501365"}},{"@id":"https://ci.nii.ac.jp/library/FA014009","@type":"foaf:Organization","foaf:name":"北陸先端科学技術大学院大学 附属図書館"}],"bibo:lccn":["2002153916"],"rdfs:seeAlso":[{"@id":"https://lccn.loc.gov/2002153916"}],"prism:publicationDate":["2003"],"cinii:note":["Includes bibliographical references (p. 243-254) and index"],"dc:subject":["LCC:HF5415.5","DC21:658.8/12"],"foaf:topic":[{"@id":"https://ci.nii.ac.jp/books/search?q=Customer+relations+--+Management","dc:title":"Customer relations -- Management"}],"dcterms:hasPart":[{"@id":"urn:isbn:1576601323"}]}]}