After the sale : how to manage product service for customer satisfaction and profit

書誌事項

After the sale : how to manage product service for customer satisfaction and profit

Joseph D. Patton & William H. Bleuel

Solomon Press, c2000

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注記

Rev. ed. of: Service management / William H. Bleuel. 3rd ed. 1994

Includes bibliographical references (p. 399-402) and index

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