Power and politeness in the workplace : a sociolinguistic analysis of talk at work
Author(s)
Bibliographic Information
Power and politeness in the workplace : a sociolinguistic analysis of talk at work
(Real language series / general editors, Jennifer Coates, Jenny Cheshire and Euan Reid)
Longman, 2003
Available at 36 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Bibliography: p. [182]-191
Includes index
Description and Table of Contents
Description
This book provides insights into the way we all talk at work. It contains a wealth of material illustrating the way people communicate with each other in their ordinary everyday encounters in the workplaces. The analysis focusses on how and why people 'do' power and politeness in the workplace. It examines the strategies involved in balancing the demands of the workplace and maintaining good relationships with colleagues.
Drawing on a large and very varied corpus of data, the authors explore specific types of workplace talk, such as giving advice and instructions, solving problems, running meetings, making decisions and less obviously types of workpace talk such humour and small talk.
Table of Contents
1. POWER, POLITENESS AND THE WORKPLACE CONTEXT
Power, politeness and context
Power
Politeness
Context
The Wellington Language in the Workplace Project
Brief Outline of content of the book
Notes
2. FROM OFFICE TO PRODUCTION LINE: CONSTRUCTING A CORPUS OF WORKPLACE DATA
Designing a Method of Collecting Workplace Data
Collecting the Data
Conclusion
Notes
3. GETTING THINGS DONE AT WORK
Being Direct Downwards
Mitigation and Management Between Equals
Getting the Boss to Cooperate - requests and indirectives
Hints
Conclusion
Notes
4. WORKPLACE MEETINGS
Introduction
Types of Meetings
How are Meetings Structured?
Managing Interaction in Meetings
Doing Power and Politeness in Meetings: 2 case studies
Conclusion
Notes
5. SMALL TALK AND SOCIAL CHAT AT WORK
The Distribution of Social Talk in the Workplace
Social Functions of non-task orientated talk at Work
Conclusion
Notes
6. HUMOUR IN THE WORKPLACE
Functions of Humour in the Workplace
Humour and Workplace Culture
Conclusion
Notes
7. MISCOMMUNICATION AND PROBLEMATIC TALK AT WORK
Miscommunication
Negotiating with the Boss
Negotiating 'downwards'
Problems, Power and Partnership
Conclusion
Notes
8. CONCLUSION: SOME IMPLICATIONS AND APPLICATIONS
Introduction
Getting integrated at work
Reflection as a Learning Strategy for the Workplace
Conclusion
Notes
by "Nielsen BookData"