Selling with emotional intelligence : 5 skills for building stronger client relationships
著者
書誌事項
Selling with emotional intelligence : 5 skills for building stronger client relationships
Dearborn Trade, 2003
- hbk. :
大学図書館所蔵 件 / 全1件
-
該当する所蔵館はありません
- すべての絞り込み条件を解除する
注記
Includes bibliographical references (p. 253-255) and index
収録内容
- Introduction to EQ: five critical levels of awareness
- Moving from Me to We
- Understanding your personality DNA
- Critical mass for sales success
- Applied critical mass
- Hotheads and seeing red
- Six seconds of sabotage: from anger to danger
- The viral spiral of emotion
- How to prevent and contain negative outbursts
- Solving the stress mess
- Feeling helpless or taking charge
- Redefining optimism
- Sources of discouragement
- Finding motivators that last
- Winning the emotional tugs-of-war: the power of positive intent
- Risking rejection: getting past no
- The face you see: the face you show
- Developing emotional radar: the powers of observation
- Shifting gears: four critical selling adjustments
- The power of curiosity: overcoming the narcissistic urge
- Emotional archeology: mastering the art of the irresistible question
- It's not about you
- The likeability quotient
- Reducing stress in confrontation
- Masters in conflict
- Negotiating emotion
- Seven habits of the emotionally competent