Collaborative customer relationship management : taking CRM to the next level

著者

• Kracklauer, Alexander H.
• Mills, Daniel Quinn
• Seifert, Dirk

書誌事項

Collaborative customer relationship management : taking CRM to the next level

Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors

Springer, c2004

注記

Includes bibliographical references and index

• NII書誌ID(NCID): BA63681008
• ISBN:
  • 3540002278
• LCCN: 2003059637
• 出版国コード: gw
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Berlin ; Tokyo
• ページ数/冊数: xi, 273 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC : 658.8/12
• 件名:
  • LCSH : Customer relations -- Management
  • LCSH : Delivery of goods -- Management
  • LCSH : Strategic alliances (Business)
  • LCSH : Business logistics