Quality costing
Author(s)
Bibliographic Information
Quality costing
Gower, c1999
3rd ed
- : hc
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Note
"First edition published 1991, second edition 1995, both by Chapman & Hall."--T.p. verso
Includes bibliographical references and index
Description and Table of Contents
Description
Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company's effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.
Table of Contents
- Contents: Structure of the book. Part I Explaining Quality Costing: The role of quality costing in total quality management
- Quality costing - background
- Definitions of quality costs
- Collection of quality costs
- Reporting of quality costs
- Uses of quality costs. Part II Case Studies: Case study, company 1
- Case study, company 2
- Case study, company 3
- Case study, company 4
- Case study, company 5
- Case study, company 6. Part III Conclusion: Setting-up a quality costing system
- Index.
by "Nielsen BookData"