Service management : operations, strategy, and information technology
著者
書誌事項
Service management : operations, strategy, and information technology
McGraw-Hill/Irwin, c2004
4th ed., international ed
- : CD-ROM
- タイトル別名
-
Service management : operations, strategy, information technology
大学図書館所蔵 全3件
注記
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent
Includes bibliographical references and indexes