Human relations : interpersonal, job-oriented skills
著者
書誌事項
Human relations : interpersonal, job-oriented skills
Pearson Prentice Hall, c2004
8th ed
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注記
References: p. 363-372
includes index
内容説明・目次
内容説明
For courses in Human Relations and Interpersonal Skills.
Good work habits, time management, computer skills, and ethics are just a few of the competencies students will find essential in a variety of future jobs. Designed to help students enhance their interpersonal skills in the workplace, this text is a blend of current and traditional interpersonal topics with a strong emphasis on skill development and self-assessment. Basic concepts are introduced to enhance understanding of key topics; then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic. This text offers a more personal and job-oriented (and less managerial) approach than others on the subject.
目次
1. A Framework for Interpersonal Skill Development.
2. Understanding Individual Differences.
3. Interpersonal Communications.
4. Developing Teamwork Skills.
5. Group Problem Solving and Decision Making.
6. Cross-Cultural Relations and Diversity.
7. Resolving Conflicts with Others.
8. Becoming an Effective Leader.
9. Motivating Others.
10. Helping Others Develop and Grow.
11. Positive Political Skills.
12. Customer Satisfaction Skills.
13. Enhancing Ethical Behavior.
14. Personal Productivity and Stress Management.
15. Job Search and Career Management Skills.
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