Disputing doctors : the socio-legal dynamics of complaints about medical care

著者

書誌事項

Disputing doctors : the socio-legal dynamics of complaints about medical care

Linda Mulcahy

Open University Press, 2003

  • : hbk
  • : pbk

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注記

Includes bibliographical references (p. [153]-168) and index

内容説明・目次

巻冊次

: pbk ISBN 9780335212446

内容説明

* What are patient experiences of making complaints against doctors and what do they seek to achieve? * How do doctors and managers respond to complaints and what do their responses reveal about the implicit tensions in the doctor-patient relationship? * What is the significance of the increasing incidence of disputes for approaches to the delivery of medical care? This book looks at the dynamics of doctor-patient disputes. Reflecting on fifteen years of empirical research in the NHS it considers the contexts in which these disputes arise, the different ways in which the parties construct disputing narratives and moral identities in the course of making and defending their claims, and the extent to which existing systems for resolving disputes are sensitive to their needs. This publication is timely. Since the 1970s there has been an increasing amount of concern about the rise in complaints and medical negligence claims made by patients and their relatives. Based on research with patients, relatives, doctors and NHS managers, the book analyses how they perceive these disputes and what they seek to achieve by holding each other to account. Disputing Doctors is valuable reading for all students, researchers and academics working in the fields of the sociology of health and illness, socio-legal studies, law and medicine, medical sociology, nursing and health policy.

目次

Introduction All the president's men: the relationships between the state, the medical profession and doctor-patient disputes An inspector calls: the policy context The phantom menace?: looking at the relationship between medical mishaps, complaints and negligence claims Forever amber?: Looking at disputes with doctors from the perspective of the complainant From fear to fraternity?: Doctors'reactions to being called to account Devil and the deep: mediating differences between doctors and patients A new hope: concluding thoughts Bibliography Index.
巻冊次

: hbk ISBN 9780335212453

内容説明

* What are patient experiences of making complaints against doctors and what do they seek to achieve? * How do doctors and managers respond to complaints and what do their responses reveal about hierarchies of power in health services? * What is the significance of the increasing incidence of disputes for the delivery of medical care? This book looks at the dynamics of doctor-patient disputes. Drawing on ten years of empirical research in the NHS it considers the contexts in which these disputes arise, the different ways in which the parties involved argue their cases or defend their actions and the design of procedures for resolving such conflicts. This publication is timely. Since the 1970s there has been an increasing amount of concern about the increase in complaints and medical negligence claims made by patients and their relatives. For some this reflects our increasingly litigious culture, for others it reflects increased accountability. In this book, the author draws on research with patients, their relatives, doctors and NHS managers to understand how they perceive these disputes and what they seek to achieve by holding each other to account. Disputing Doctors is valuable reading for all students, researchers and academics working in the fields of the sociology of health and illness, socio-legal studies, law and medicine, medical sociology, nursing and health policy.

目次

Introduction All the president's men the relationships between the state, the medical profession and doctor-patient disputes An inspector calls the policy context The phantom menace? looking at the relationship between medical mishaps, complaints and negligence claims Forever amber? Looking at disputes with doctors from the perspective of the complainant From fear to fraternity? Doctors'reactions to being called to account Devil and the deep mediating differences between doctors and patients A new hope concluding thoughts Bibliography Index.

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