Telecommunications billing systems : implementing and upgrading for profitability


    • Hunter, Jane M.
    • Thiebaud, Maud E.


Telecommunications billing systems : implementing and upgrading for profitability

Jane M. Hunter, Maud E. Thiebaud

(McGraw-Hill telecom professional)

McGraw-Hill, c2003

  • : CD-ROM

大学図書館所蔵 件 / 1



CD-ROM in pocket

Includes index



The CD-ROM includes usable programs in: MS Access, MS Excel, MS Project, MS Word formats. In telecom, the right billing system, operating efficiently, is key to profitability. "Telecommunications Billing Systems" - from two of the field's top consultants - is the first and only book to offer comprehensive, practical help to telecom managers facing strategic decisions in this important area.This indispensable resource helps you: define your business' needs; get the most bang for the company's buck; apply practical guidelines for suitable product choices; determine the right technical architectures; implement new systems seamlessly with ready-made plans; save time and duck headaches when migrating; find answers on wired, wireless, and Internet services; develop acceptance criteria and testing procedures; and, modify sample RFPs to fit your needs.Go right to the information you really want with this practical, easy-to-follow guide. Whether you want to start at ground level and proceed step by step through a complete education in billing systems and their strategic impacts, or jump directly to how-tos for a successful conversion, "Telecommunications Billing Systems" has what you need to make every aspect of selection, implementation, and conversion easier. Top-tier strategizing on telecom billing systems used to be pricey. But with this guide from two of the field's most sought-after consultants, cutting-edge expertise is now affordable.


SECTION I: WHAT DOES A BILLING SYSTEM DO? Chapter 1: Introduction to What Billing Systems Do Chapter 2: Customer Accounts Chapter 3: Product Descriptions Chapter 4: Business and Operational Management Chapter 5: Processing Usage Chapter 6: Processing One-Time and Recurring Charges Chapter 7: Compiling the Bill Chapter 8: Bill Rendering Chapter 9: Bill Distribution Chapter 10: Account Maintenance Chapter 11: Payments, Collection, and Treatment Chapter 12: Reports, Data Feeds, and Query Databases Chapter 13: Account and System Controls SECTION II: BILLING SYSTEMS AND BUSINESS STRATEGY Chapter 14: What Does Your Business Need? Chapter 15: Defining Products and Services Chapter 16: Consolidating and Analyzing Product Information Chapter 17: Customer Considerations Chapter 18: Regulatory and Tax Considerations Chapter 19: Cash Flow Considerations Chapter 20: Interfacing System and Process Considerations SECTION III: SELECTING A BILLING SYSTEM SOLUTION Chapter 21: Business Requirements and Billing Solution Selection Chapter 22: Customer Level Requirements Chapter 23: Product/Service Level Requirements Chapter 24: Operational and Systems Level Requirements Chapter 25: Data Interfaces to Billing Systems Chapter 26: Billing-Related Standards Chapter 27: Unique Billing Considerations Chapter 28: Managing and Prioritizing Requirements Chapter 29: Types of Products and Vendors Chapter 30: Identifying and Qualifying Vendors Chapter 31: What is an RFI? Chapter 32: Using RFI Responses Chapter 33: Writing a Good RFP Chapter 34: Evaluating Proposals Chapter 35: Negotiating a Billing Solution Contract SECTION IV: IMPLEMENTING A BILLING SYSTEM Chapter 36: Overall Project Plan Chapter 37: Preparation Planning Chapter 38: Planning Your Implementation Chapter 39: Planning Integration Chapter 40: Planning Conversion/Migration from Legacy Billers Chapter 41: Testing APPENDIX A: DATA GATHERING FORMS APPENDIX B: REQUIREMENTS DOCUMENT MODELS APPENDIX C: DOCUMENT MODELS APPENDIX D: RESOURCES GLOSSARY INDEX

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