The indispensable health care manager : success strategies for a changing environment


The indispensable health care manager : success strategies for a changing environment

Wendy Leebov, Gail Scott

(The Jossey-Bass health care series)

Jossey-Bass, c2002

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Includes bibliographical references and index


  • Beyond the willing-and-able manager
  • From provider orientation to customer obsession
  • From silo thinking to organizational perspective
  • From directing to coaching
  • From status quo to courage, risk, and change
  • From busyness to results
  • From telling to facilitating dialogue
  • From protecting turf to building relationships
  • From function manager to business leader
  • From employee-as-expendable to employee-as-precious
  • From pressure and overwork to balance and perspective
  • Becoming the indispensable, gratified manager



In our competitive health care environment, managers need a variety of skills to excel in the diverse roles they are expected to perform. The Indispensable Health Care Manager offers managers the vital information and tools they need to succeed in today's tumultuous workplace environment. Based on Wendy Leebov and Gail Scott's extensive experience working with health care managers in a wide variety of settings, the book is filled with real-life situations and illustrative examples. The Indispensable Health Care Manager contains ten mindset or role shifts that are key to management survival, self-assessment devices for helping a manager determine how he or she may benefit from a particular shift, and tools for making the shift. This essential resource includes more than a hundred tools managers can use to make the transition to indispensability.


  • Preface
  • Acknowledgments
  • The Authors
  • 1 Beyond the Willing-and-Able Manager
  • 2 From Provider Orientation to Customer Obsession
  • 3 From Silo Thinking to Organizational Perspective
  • 4 From Directing to Coaching
  • 5 From Status Quo to Courage, Risk, and Change
  • 6 From Busyness to Results
  • 7 From Telling to Facilitating Dialogue
  • 8 From Protecting Turf to Building Relationships.9 From Function Manager to Business Leader
  • 10 From Employee-as-Expendable to Employee-as-Precious
  • 11 From Pressure and Overwork to Balance and Perspective
  • 12 Becoming the Indispensable, Gratified Manager
  • References
  • Index.

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