The case manager's guide : acquiring the skills for success
Author(s)
Bibliographic Information
The case manager's guide : acquiring the skills for success
American Hospital Publishing, c1995
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Note
"Catalog no. 027104"--T.p. verso
Includes bibliographical references
Description and Table of Contents
Description
This easy-to-use personal guide for new and aspiring case managers shows how to build the skills and competencies required for success. This essential self-assessment, skill-building toolkit includes customizable job descriptions, a critical pathway worksheet, histogram and Pareto chart examples, a practice work plan, and four effective models for successfully implementing continuous quality improvement.
Table of Contents
List of Figures and Tables. About the Authors. Foreword. Preface. Acknowledgments. Assessing the Case Manager Role in the Changing Health Care Environment. Developing Your Role as Case Manager. Building Collaborative Relationships. Building Your Patient/Family Education Program. Managing Change Projects. Developing and Implementing Critical Pathways. Using Financial Management Skills. Improving Care through Quality Management. Looking Ahead. Glossary.
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