The changing face of today's customer : strategies for attracting and retaining a diverse customer and employee base in your local market

著者

• Lipp, G. Douglas

書誌事項

The changing face of today's customer : strategies for attracting and retaining a diverse customer and employee base in your local market

Doug Lipp

Longstreet Press, c2003

注記

Includes bibliographical references

内容説明・目次

内容説明

This book, written by a former head trainer at the Walt Disney University, tells readers how to design an individualized customer service system for their industry.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA65817530
• ISBN:
  • 1563527235
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Atlanta, Ga.
• ページ数/冊数: xv, 253 p.
• 大きさ: 23 cm
• 分類:
  • LCC : HF5415.5
• 件名:
  • LCSH : Customer services -- United States
  • LCSH : Consumer satisfaction -- United States
  • LCSH : Customer relations -- United States
  • LCSH : Multiculturalism -- United States
  • LCSH : United States -- Ethnic relations