Personnel training manual for the hospitality industry
著者
書誌事項
Personnel training manual for the hospitality industry
Van Nostrand Reinhold, c1991
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注記
Includes bibliographical references
内容説明・目次
内容説明
This practical handbook, with emphasis on the day-to-day running of an operation, is filled with operational material that has been tried and used successfully. Its purpose is to discuss labour management and training systems to enable supervisors to select the team that best fits their operation. This book introduces the operator to the best training methods available. It works with what is best for the operator, then implements a long term solution to the difficult problems faced by employee and employer. This book should be of interest to professionals from the hotel and foodservice industries, students of personnel management.
目次
Training and employee need. Personnel availability. Labor control. Job standards. Training employees. Company standards. Training fundamentals. Training systems and aids. Training evaluation.
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