Manpower management in the hotel and catering industry
著者
書誌事項
Manpower management in the hotel and catering industry
（Batsford Technical）
Batsford, 1984
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注記
Bibliography : p. 151-154
Includes index
内容説明・目次
内容説明
The authors draw on their experiences as academics, practitioners and consultants in this attempt to relate concepts of behavioural science to the practice of personnel management in the hospitality industries, emphasizing the unique characteristics of these industries. It is designed to provide a sufficient body of theory to give a basis for managerial problem-solving, while also simplifying processes such as job analysis and interview rating for the manager without specialized personnel training. The text is intended for those studying for HCIMA or higher TEC qualifications in hotel and catering management, and for present or future managers who are concerned with the management of people in the workplace. The authors have extensive overseas experience and the book is intended to have world-wide application and particular relevance to those working in cross cultural situations.
目次
- Labour in the industry
- the role of the personnel department
- matching individuals and jobs
- individuals and groups at work
- induction and training
- the leadership of hospitality
- managing change and conflict
- industrial relations
- maintaining the workforce
- the management of cultural differences. Sample questions.
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