Difficult conversations : how to discuss what matters most
著者
書誌事項
Difficult conversations : how to discuss what matters most
Michael Joseph, 1999
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注記
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内容説明・目次
内容説明
A highly intelligent, indispensable guide to how to discuss the undiscussable: asking for a raise, ending a relationship, apologising. Being tactful is a good thing to be, but it's not the answer to the dilemma of difficult conversations. We need advice that is more powerful than 'handle it nicely' or 'be diplomatic'. The problems run deeper than that; so must the answers. DIFFICULT CONVERSATIONS presents an invaluable step-by-step guide on how to deal with the most challenging conversations and even more importantly, how to improve relationships. More often than not, dealing constructively with tough topics and awkward situations deepens a relationship. And that's too good an opportunity to pass up.
目次
- Sort out the three conversations
- stop arguing about who's right - explore each other's stories
- don't assume they meant it disentangle intent from impact
- abandon blame - map the contribution system
- have your feelings (or they will have you)
- ground your identity - ask yourself what's at stake
- waht's your purpose - when to raise it and when to let go
- gettign started - begin from the third story
- learning - listen from the inside out
- expression - speak for yourself with clarity and power
- problem-solving - take the lead
- putting it all together.
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