Digital reference services

Author(s)
Bibliographic Information

Digital reference services

Bill Katz, editor

Haworth Information Press, c2003

  • : hbk
  • : pbk

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Note

"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003."

Includes bibliographical references and index

Contents of Works
  • Digital reference : an overview / Bill Katz
  • Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh
  • The digital reference fallacy / R. David Lankes
  • Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie
  • Mediated online searching and digital reference / Amanda Spink
  • Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney
  • A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas
  • Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter
  • Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai
  • Real-time chat reference and the importance of text-chat / Steven Ovadia
  • Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller
  • Usage and user analysis of a real-time digital reference service / Kelly M. Broughton
  • Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan
  • Virtual reference at Duke : an informal history / Phil Blank
  • Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell
  • Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones
  • KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen
  • Virtual reference services : the LSU Libraries experience / Melanie E. Sims
  • Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.]
  • Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle
  • Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.]
Description and Table of Contents

Description

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or live online reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sitesincludes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of librariesboth large and smallwhich have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference servicesthe challenges and benefits, cost, training, and workload requirements evaluating your real-time references servicesinvestigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference systemselecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller librariesbecause of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Table of Contents

Preface INTRODUCTION TO PART I Digital Reference: An Overview POINTS OF VIEW Virtually Yours: Thoughts on Where We Have Been and Where We Are Going with Virtual Reference Services in Libraries The Digital Reference Fallacy Bad Moon Rising: A Candid Examination of Digital Reference and What It Means to the Profession OPERATION PRINCIPLES AND AIDS Mediated Online Searching and Digital Reference Stocking the Virtual Ready Reference Collection A Checklist for Starting and Operating a Digital Reference Desk CHAT SERVICES Hurry Up and Wait: Observations and Tips About the Practice of Chat Reference Communication Strategies for Instant Messaging and Chat Reference Services Real-Time Chat Reference and the Importance of Text-Chat INTRODUCTION TO PART II Opportunities For Real-Time Digital Reference Services ACADEMIC LIBRARIES Usage and User Analysis of a Real-Time Digital Reference Service Going Where The Students Are: Live/Web Reference At Cal Poly Pomona Virtual Reference at Duke: An Informal History Evaluating Online Real-Time Reference in an Academic Library: Obstacles and Recommendations Our Experience with Two Virtual Reference Services at IUPUI University Library KANAnswer: A Collaborative Statewide Virtual Reference Pilot Project Virtual Reference Services: The LSU Libraries Experience Ask a Penn State Librarian, Live: Virtual Reference Service at Penn State Chat Reference: One University's Experience PUBLIC LIBRARY Going It Alone: Can a Small/Medium-Sized Library Manage Live Online Reference? Index Reference Notes Included

by "Nielsen BookData"

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