The managed heart : commercialization of human feeling

Bibliographic Information

The managed heart : commercialization of human feeling

Arlie Russell Hochschild

University of California Press, c2003

20th anniversary ed., with a new afterword

Available at  / 18 libraries

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Note

Originally published: Berkeley : University of California Press, c1983

Includes bibliographical references (p. 277-315) and index

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Description and Table of Contents

Description

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

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