The managed heart : commercialization of human feeling
Author(s)
Bibliographic Information
The managed heart : commercialization of human feeling
University of California Press, c2003
20th anniversary ed., with a new afterword
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Note
Originally published: Berkeley : University of California Press, c1983
Includes bibliographical references (p. 277-315) and index
HTTP:URL=http://www.loc.gov/catdir/description/ucal042/2003042606.html Information=Publisher description
Description and Table of Contents
Description
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.
by "Nielsen BookData"
