Service quality : research perspectives

Author(s)

• Schneider, Benjamin
• White, Susan S.

Bibliographic Information

Service quality : research perspectives

Benjamin Schneider, Susan S. White

（Foundations for organizational science）

Sage Publications, c2004

• : pbk

Note

Includes bibliographical references and indexes

Details

• NCID: BA68019445
• ISBN:
  • 0761921478
  • 076192146X
• LCCN: 2003014201
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Thousand Oaks, Calif.
• Pages/Volumes: xiii, 185 p.
• Size: 23 cm
• Classification:
  • LCC : HF5415.5
  • DC21 : 658.8/12
• Subject Headings:
  • LCSH : Customer services -- Quality control -- Research
  • LCSH : Customer services -- Management -- Research
  • LCSH : Consumer satisfaction -- Research
• Parent Bibliography ID:
  • BA25936090