Process assessment and improvement : a practical guide for managers, quality professionals and assessors
著者
書誌事項
Process assessment and improvement : a practical guide for managers, quality professionals and assessors
（The Kluwer international series in engineering and computer science, v. 776）
Springer, c2004
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注記
Includes bibliographical references (p. 313-316) and index
内容説明・目次
内容説明
"Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" provides the reader with a powerful and practical approach to improving their organization through process assessment, combined with people factors such as organizational culture and team based improvement. It is the first practical guidebook to the emerging ISO/IEC 15504 standard. "Process Assessment and Improvement: A Practical Guide For Managers, Quality Professionals and Assessors" covers the three major business reasons for process assessment including setting Target Profiles, Process Capability Determination and Process Improvement in chapters 2 to 5. The book provides powerful figures on the costs of poor quality, and the benefits of improvement for organizations involved in software and IT. This book provides comprehensive improvement programs and also agile improvement methodologies, grounded in successful practices that have been employed in world class organizations. Chapters 6 to 8 provide assessors with a standard assessment method and variants, plus how to rate a process up to ISO/IEC 15504 capability level 5.
Chapter 9 describes industry experience using the standard. Useful examples, templates and tools are provided in Annexes. There is a companion book titled "Process Assessment and ISO/IEC 15504: A Reference Book".
目次
Organizational Success and People.- Process.- Product.- User View.- the purpose of process assessment.- User View.- Defining Target Capability Profiles.- User View.- Process Capability Determination User View.- Process Improvement.- Standards View.- Performing Assessments Application View.- Rating Processes up to Capability.- Level 5.- Application View.- Assessment results.- Industry Experience with ISO/IEC 15504.- Annex 1: Templates and Examples.- Annex 2: Assessment Tools.- Annex 3: Supplementary Improvement Information.
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