Managing outsourcing in library and information services
著者
書誌事項
Managing outsourcing in library and information services
Facet, 2004
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注記
Includes bibliographical references (p. [157]-186) and index
内容説明・目次
内容説明
Information centres and libraries, irrespective of the sector, are typically viewed as overheads by their management, which is an extremely risky position for them to be in today. For survival and success, it is imperative to get senior management to shift its focus from your expenditure to the value of the information services you provide. This book will help to show how successful outsourcing can assist managers and staffing in providing the services users want. It shows that the very process of examining the effectiveness of each separate service element (when considering outsourcing as an option) has spin-off benefits for the information service. Illustrated by case studies and checklists, this new book looks at: * evaluating current operations; * deciding when information should be outsourced - results of the information audit; * the nature of outsourcing information services; * negotiating and formatting outsourcing agreements; * keeping outsourcing agreements on target; * keeping users happy with outsourced services; * communication strategies. Readership: The outsourcing debate remains highly relevant to information services and library managers.
Tackling it successfully will not only ensure that your service is perceived as a strategic asset but will also enhance its client-centred approach.
目次
1. LIS outsourcing: an introduction 2. Be brutal: the information audit 3. When to outsource: using the results of the information audit 4. Information ownership and using an information service provider 5. How to outsource 6. What to include in your outsourcing agreement 7. Elements of the outsourcing agreement 8. What the outsourcing agreement should look like 9. Keeping the agreement on target 10. Keeping your users happy with the outsourced service 11. Keeping staff happy with the outsourced service 12. Communication strategies.
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