Chat reference : a guide to live virtual reference services
Author(s)
Bibliographic Information
Chat reference : a guide to live virtual reference services
Libraries Unlimited, 2003
- : pbk
Available at 4 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
-
University of Tsukuba Library, Library on Library and Information Science
: pbk015.2-R6610004013809
Note
Includes bibliographical references and index
Description and Table of Contents
Description
Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues.
How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.
Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.
Table of Contents
Preface
Chapter 1: Introduction to Chat and Basic Real-Time Software
Chapter 2: Advanced Real-Time Software
Chapter 3: The Audience for Online Library Assistance in Real-Time
Chapter 4: Selecting Real-Time Software for Your Users and Library
Chapter 5: The Human Element
Chapter 6: Training
Chapter 7: Everyday administration of a Chat Reference service
Chapter 8: Guidelines and Policies for Reference in Real-Time
Chapter 9: The Reference Interview Online
Chapter 10: Promoting Online Real-Time Reference Services
by "Nielsen BookData"