Building great customer experiences

著者

• Shaw, Colin
• Ivens, John

書誌事項

Building great customer experiences

Colin Shaw and John Ivens

Palgrave Macmillan, 2005

Rev. ed

• : pbk

注記

Includes bibliographical references (p. 209-212) and index

First published in hardcover 2002

Beyond philosophy -- on cover

詳細情報

• NII書誌ID(NCID): BA69921920
• ISBN:
  • 1403939497
• 出版国コード: uk
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Basingstoke
• ページ数/冊数: xxii, 218 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC21 : 658.812
• 件名:
  • LCSH : Customer services
  • LCSH : Consumer satisfaction
  • LCSH : Experience
  • LCSH : Customer relations