Building great customer experiences

Author(s)

• Shaw, Colin
• Ivens, John

Bibliographic Information

Building great customer experiences

Colin Shaw and John Ivens

Palgrave Macmillan, 2005

Rev. ed

• : pbk

Note

Includes bibliographical references (p. 209-212) and index

First published in hardcover 2002

Beyond philosophy -- on cover

Details

• NCID: BA69921920
• ISBN:
  • 1403939497
• Country Code: uk
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Basingstoke
• Pages/Volumes: xxii, 218 p.
• Size: 24 cm
• Classification:
  • LCC : HF5415.5
  • DC21 : 658.812
• Subject Headings:
  • LCSH : Customer services
  • LCSH : Consumer satisfaction
  • LCSH : Experience
  • LCSH : Customer relations