How to manage experience sharing : from organisational surprises to organisational knowledge
著者
書誌事項
How to manage experience sharing : from organisational surprises to organisational knowledge
Elsevier, 2004
- : hbk
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注記
"This volume is part of a long running scientific endeavour emerging from an international interdisciplinary study group on "New technologies and Work--NeTWork" and presents its outcome from the 19th workshop in 2001"--Foreword
Includes bibliographical references and index
内容説明・目次
内容説明
This book has grown from a workshop that brought together researchers and practitioners from a wide range of areas, including the safety domain. The focus of the workshop was on the well-known issue of organisational learning and organisational memory. The special merit of the book is that it combines the experiences of two usually separate disciplines i.e. safety science, where the main focus is on the codification of accidents, and knowledge management in service organisations, where the main focus is on exchanging successes. The focus of some contributions is on individual and group processes, others on organisational strategy or societal and environmental issues. Some key questions addressed in this book are: How can an organisation learn from its successes and failures, from its experiences and accidents? How can we prevent the loss of knowledge caused by intensive employee turnover or retirement? How can implicit knowledge be shared with colleagues and newcomers? To what extent can Information and Communication Technology (ICT) help to solve these problems?
目次
Basic Concepts, Learning from Errors, Learning from Successes, Barriers and Conditions.
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