Measuring performance in public and nonprofit organizations
Author(s)
Bibliographic Information
Measuring performance in public and nonprofit organizations
(The Jossey-Bass nonprofit and public management series)
Jossey-Bass, c2003
1st ed
Available at 4 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographical references (p. 275-282) and index
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HTTP:URL=http://www.loc.gov/catdir/toc/fy037/2003005632.html Information=Table of contents
Description and Table of Contents
Description
In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results oriented management approaches as strategic management, results based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision making and improve agency and program performance.
Table of Contents
Tables, Figures, and Exhibits. Preface. The Author. Part 1: The Management Framework for Performance Measurement. 1. Introduction to Performance Measurement. 2. Developing Effective Performance Measurement Systems. Part 2: Methodological Elements of Performance Measurement. 3. Identifying Real Outcomes and Other Performance Measures. 4. Clarifying Program Goals and Objectives. 5. Defining Performance Indicators. 6. Analyzing Performance Data. 7. Reporting Performance Data. 8. Processing Performance Data. Part 3: Strategic Applications of Performance Measurement. 9. Using Performance Measures to Support Strategic Planning and Management. 10. Incorporating Performance Measures into the Budgeting Process. 11. Supporting Performance Management Systems. 12. Improving Quality, Productivity, and Customer Service. 13. Using Comparative Measures to Benchmark Performance. Part 4: The Process Side of Performance Measurement. 14. Implementing Effective Measurement Systems. References. Index.
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