Digital versus non-digital reference : ask a librarian online and offline
著者
書誌事項
Digital versus non-digital reference : ask a librarian online and offline
Haworth Information Press, 2004
大学図書館所蔵 全4件
  青森
  岩手
  宮城
  秋田
  山形
  福島
  茨城
  栃木
  群馬
  埼玉
  千葉
  東京
  神奈川
  新潟
  富山
  石川
  福井
  山梨
  長野
  岐阜
  静岡
  愛知
  三重
  滋賀
  京都
  大阪
  兵庫
  奈良
  和歌山
  鳥取
  島根
  岡山
  広島
  山口
  徳島
  香川
  愛媛
  高知
  福岡
  佐賀
  長崎
  熊本
  大分
  宮崎
  鹿児島
  沖縄
  韓国
  中国
  タイ
  イギリス
  ドイツ
  スイス
  フランス
  ベルギー
  オランダ
  スウェーデン
  ノルウェー
  アメリカ
注記
"Co-published simultaneously as The reference librarian, number 85, 2004."
Includes bibliographical references and index
内容説明・目次
内容説明
Compare and contrast library reference models and more consumer-oriented models!
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn Westproprietor of librarian.net and the hippest ex-librarian on the Web according to Wired magazinethe book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves (R) and Google Answers to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiencesgood and badin starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services.
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book's contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that it's all available online, cultural and/or language barriers to text-based reference services, and patrons' experiences with reference tools, from a librarian's perspective.
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses:
policy, staffing and technology for telephone reference services
e-mail reference in public libraries
the University of Michigan's Internet Public Library
archivists and remote users in the digital age
success and failure with commercial AskA programs
the history of Q and A NJ, New Jersey's virtual reference service
multilingual chat reference systems
the ongoing debate over the value of digital reference
the case for nonintrusive reference
Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.
目次
Preface (Jessamyn West)
SECTION ONE: THE OLD versus THE NEW
Have(n't) We Been Here Before? Lessons from Telephone Reference (M. Kathleen Kern)
E-Mail Reference as Substitute for Library Receptionist (Susan M. Braxton and Maureen Brunsdale)
The Internet Public Library as a Teaching Tool for Shockingly Traditional Reference Skills (Abigail Leah Plumb)
Contact Us: Archivists and Remote Users in the Digital Age (Katharine A. Salzmann)
Characteristics of E-Mail Reference Services in Selected Public Libraries, Victoria, Australia (Doreen Sullivan)
SECTION TWO: HOW WE DO IT HERE
Predicting the Success of Commercial AskA Services in the United States and Abroad (Jenny Baum and Kate Lyons)
Wired New Jersey: Q and A NJ (Carol Van Houten)
Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortium (Scott Matheson)
Planning for Multilingual Chat Reference in a Suburban Public Library System (Edana McCaffery Cichanowicz and Nan Chen)
SECTION THREE: A FEW THINGS TO THINK ABOUT
The Social Life of Digital Reference: What the Technology Affords (Mita Sen-Roy)
The Case for Non-Intrusive Research: A Virtual Reference Librarian's Perspective (Bruce Jensen)
Index
Reference Notes Included
「Nielsen BookData」 より