Many unhappy returns : one man's quest to turn around the most unpopular organization in America
著者
書誌事項
Many unhappy returns : one man's quest to turn around the most unpopular organization in America
（Leadership for the common good）
Harvard Business School Press, c2005
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注記
Includes bibliographical references (p. 317-330) and index
内容説明・目次
内容説明
When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base - and the lowest approval rating - of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise. In "Many Unhappy Returns", Rossotti - the first businessperson to head the IRS - recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business - while it continued to collect $2 trillion in revenue.
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