Fundamentals of customer-focused management : competing through service

著者

• John, Joby

書誌事項

Fundamentals of customer-focused management : competing through service

Joby John

Praeger, 2003

注記

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA71246456
• ISBN:
  • 156720564X
• LCCN: 2003059681
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Westport, Conn.
• ページ数/冊数: xx, 216 p.
• 大きさ: 25 cm
• 分類:
  • LCC : HF5415.335
  • DC22 : 658.8/12
• 件名:
  • LCSH : Consumer satisfaction
  • LCSH : Customer relations
  • LCSH : Total quality management
  • LCSH : Industrial management