Fundamentals of customer-focused management : competing through service

Author(s)

• John, Joby

Bibliographic Information

Fundamentals of customer-focused management : competing through service

Joby John

Praeger, 2003

Note

Includes bibliographical references and index

Details

• NCID: BA71246456
• ISBN:
  • 156720564X
• LCCN: 2003059681
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Westport, Conn.
• Pages/Volumes: xx, 216 p.
• Size: 25 cm
• Classification:
  • LCC : HF5415.335
  • DC22 : 658.8/12
• Subject Headings:
  • LCSH : Consumer satisfaction
  • LCSH : Customer relations
  • LCSH : Total quality management
  • LCSH : Industrial management