Breaking through bureaucracy : a new vision for managing in government

著者

書誌事項

Breaking through bureaucracy : a new vision for managing in government

Michael Barzelay ; with the collaboration of Babak J. Armajani

University of California Press, c1992

  • : paper

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注記

"This book is a print-on-demand volume."--T.p. verso

Includes indexes

内容説明・目次

内容説明

This book attacks the conventional wisdom that bureaucrats are bunglers and the system can't be changed. Michael Barzelay and Babak Armajani trace the source of much poor performance in government to the persistent influence of what they call the bureaucratic paradigm--a theory built on such notions as central control, economy and efficiency, and rigid adherence to rules. Rarely questioned, the bureaucratic paradigm leads competent and faithful public servants--as well as politicians--unwittingly to impair government's ability to serve citizens by weakening, misplacing, and misdirecting accountability. How can this system be changed? Drawing on research sponsored by the Ford Foundation/Harvard University program on Innovations in State and Local Government, this book tells the story of how public officials in one state, Minnesota, cast off the conceptual blinders of the bureaucratic paradigm and experimented with ideas such as customer service, empowering front-line employees to resolve problems, and selectively introducing market forces within government. The author highlights the arguments government executives made for the changes they proposed, traces the way these changes were implemented, and summarizes the impressive results. This approach provides would-be bureaucracy busters with a powerful method for dramatically improving the way government manages the public's business. Generalizing from the Minnesota experience and from similar efforts nationwide, the book proposes a new paradigm that will reframe the perennial debate on public management. With its carefully analyzed ideas, real-life examples, and closely reasoned practical advice, Breaking Through Bureaucracy is indispensable to public managers and students of public policy and administration.

目次

Foreword, Alan A. Altshuler Preface Acknowledgments PART ONE Setting the Agenda 1. Beyond the Bureaucratic Paradigm 2. The Need for Innovative Strategies PART TWO Breakthroughs Are Possible 3. Inventing Strategies 4. Reworking the Culture and Producing Results 5. Challenging Financial Paradigms PART THREE Generalizations 6. More Problems, Fewer Conditions 7. Managing Customer-Focused Staff Agencies 8. The Post-Bureaucratic Paradigm in Historical Perspective Appendix 1. Department of Administration Stategy (1986) Appendix 2. Smart Staffing Newsletter Appendix 3. Fiscal 1992-93 Budget Instructions (1990) Notes Name Index Subject Index

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