Achieving service excellence : strategies for healthcare

Author(s)

• Fottler, Myron D.
• Ford, Robert Clayton
• Heaton, Cherrill P.

Bibliographic Information

Achieving service excellence : strategies for healthcare

Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton

Health Administration Press, c2002

Note

Includes bibliographical references

Details

• NCID: BA71334167
• ISBN:
  • 1567931901
• LCCN: 2002068569
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Chicago
• Pages/Volumes: xxiv, 422 p.
• Size: 23 cm
• Classification:
  • LCC : R727
  • DC21 : 362.1/068
• Subject Headings:
  • LCSH : Medical care -- Customer services
  • LCSH : Patient satisfaction
  • LCSH : Customer relations
  • MESH : Patient Satisfaction