Achieving service excellence : strategies for healthcare

著者

• Fottler, Myron D.
• Ford, Robert Clayton
• Heaton, Cherrill P.

書誌事項

Achieving service excellence : strategies for healthcare

Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton

Health Administration Press, c2002

注記

Includes bibliographical references

詳細情報

• NII書誌ID(NCID): BA71334167
• ISBN:
  • 1567931901
• LCCN: 2002068569
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Chicago
• ページ数/冊数: xxiv, 422 p.
• 大きさ: 23 cm
• 分類:
  • LCC : R727
  • DC21 : 362.1/068
• 件名:
  • LCSH : Medical care -- Customer services
  • LCSH : Patient satisfaction
  • LCSH : Customer relations
  • MESH : Patient Satisfaction