Observing the user experience : a practitioner's guide to user research
著者
書誌事項
Observing the user experience : a practitioner's guide to user research
（The Morgan Kaufmann series in interactive technologies）
Morgan Kaufmann Publishers, c2003
- pbk.
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注記
Includes bibliographical references (p. 542-544) and index
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内容説明・目次
内容説明
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they're Web, software or mobile based. In addition, it's written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.
目次
Part I: Why Research is Good and How It Fits Into Product Development1. Typhoon: A Fable2. Do a Usability Test Now!3. Balancing Needs Through Iterative Development4. The User ExperiencePart II: User Experience Research Techniques5. The Research Plan6. Universal tools: Recruiting and Interviewing7. User Profiles8. Contextual Inquiry, Task Analysis, Card Sorting9. Focus Groups10. Usability Tests11. Surveys12. Ongoing Relationship13. Log Files and Customer Support14. Competitive Research15. Others' Hard Work: Published Information and Consultants16. Emerging TechniquesPart III: Communicating Results17. Reports and Presentations18. Creating a User-Centered Corporate CultureAppendicesA. The Budget Research LabB. Common Survey QuestionsC. Observer InstructionsBibliographyIndexAbout the Author
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