Operations management
著者
書誌事項
Operations management
Palgrave Macmillan, 2005
2nd ed
- : paperback
- : hardback
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注記
Includes bibliographical references and index
内容説明・目次
- 巻冊次
-
: paperback ISBN 9781403934666
内容説明
Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants. Operations Management: - Provides detailed consideration of service delivery system design, with a dedicated chapter on the subject - Introduces the importance of people management from the beginning - Provides expanded discussion of operations strategy and market linkage, ERP, and supply chain issues including e-procurement - Demonstrates operations in the 'real world' with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis - Offers a range of companion materials for lecturers and students Lecturers who adopt the second edition of Terry Hill's Operations Management text may obtain a hard copy Instructor's Manual to support their teaching. It contains: An introduction to the second edition of the main text.
A teaching note for each of the 31 long case studies included in the book. A note when using the exercises 'Claymore Construction Group' and 'Network Analysis Exercises'. Also available is a companion website with extra features to accompany the text, please take a look by clicking below - http://www.palgrave.com/business/hill/
目次
PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS Managing Operations Operations Strategy Managing People PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS Designing and Developing Services & Products Designing Service Delivery Systems Designing Manufacturing Processes Location and Layout PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM Managing Capacity Technology Developments Operations Scheduling & Execution Managing Quality Managing Inventory Managing the Supply Chain Process & Delivery System Reliability & Maintenance PART IV: IMPROVING OPERATIONS Time & Productivity Improving Operations PART V: MANAGING OPERATIONS IN PRACTICE Long Cases Ash Electrics Berwick Carpets British Airways Caltrex Engineering (A) Caltrex Engineering (B) Fabritex Future Investments Group Georgian Frames Ghent Fireworks Holmgren Engineering Hunting Swift The Ipswich Hospital NHS Trust Lloyds TSB McDonald's Corporation Northmore Finance Direct Platt Green Electronics Pret a Manger Redman Company Richmond Plastics Riviona Bank Selfridges Southwest Airlines Spencer Thompson Tile Products Too Short the Day The Turn of an Unfriendly Card Weavers Homeopathic Products What They Teach You at Disney U(niversity) Wilson Pharmaceuticals Yuppie Products Zara
- 巻冊次
-
: hardback ISBN 9781403991126
内容説明
Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants. Operations Management: - Provides detailed consideration of service delivery system design, with a dedicated chapter on the subject - Introduces the importance of people management from the beginning - Provides expanded discussion of operations strategy and market linkage, ERP, and supply chain issues including e-procurement - Demonstrates operations in the 'real world' with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis - Offers a range of companion materials for lecturers and students Lecturers who adopt the second edition of Terry Hill's Operations Management text may obtain a hard copy Instructor's Manual to support their teaching. It contains: An introduction to the second edition of the main text.
A teaching note for each of the 31 long case studies included in the book. A note when using the exercises 'Claymore Construction Group' and 'Network Analysis Exercises'.
目次
PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS - Managing Operations - Operations Strategy - Managing People - PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS - Designing and Developing Services & Products - Designing Service Delivery Systems - Designing Manufacturing Processes - Location and Layout - PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM - Managing Capacity - Technology Developments - Operations Scheduling & Execution - Managing Quality - Managing Inventory - Managing the Supply Chain - Process & Delivery System Reliability & Maintenance - PART IV: IMPROVING OPERATIONS - Time & Productivity - Improving Operations - PART V: MANAGING OPERATIONS IN PRACTICE - Long Cases
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