Designing the customer-centric organization : a guide to strategy, structure, and process

書誌事項

Designing the customer-centric organization : a guide to strategy, structure, and process

Jay R. Galbraith

(The Jossey-Bass business & management series)

Jossey-Bass, a Wiley Imprint, c2005

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注記

Includes bibliographical references (p. 173) and index

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